Responsible Gaming
Gambling Should Be Entertainment
At Culm Vale Country House, we're committed to promoting responsible gambling. Betting should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never chase losses or bet more than you planned.
Age Verification
All gambling in the UK is strictly regulated. You must be 18 years of age or older to participate in any betting activity. It is illegal for under-18s to gamble. We take age verification seriously and reserve the right to request proof of identity and age before allowing access to betting services.
If you are under 18, please do not use our services.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in your own behaviour?
- Chasing losses by gambling more to try to win back money you've lost
- Spending more time or money on gambling than originally planned
- Hiding your gambling activity from friends, family, or partners
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or getting into debt to fund gambling
- Neglecting work, school, family, or social commitments due to gambling
- Lying about the amount of money or time spent gambling
- Failed attempts to cut down or stop gambling
- Experiencing financial, legal, or relationship problems because of gambling
If you recognise any of these signs, please reach out for support immediately.
Self-Help Tools and Controls
Many betting sites offer tools to help you stay in control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a given timeframe
- Reality Checks: Enable reminders that pop up to inform you how long you've been gambling
- Time-Out (Cool-Off): Take a break from gambling for a set period without closing your account
- Self-Exclusion: Voluntarily exclude yourself from gambling for a fixed period or indefinitely
We recommend using these tools proactively to maintain control over your gambling habits.
Support Organisations and Helplines
If you're struggling with gambling, professional help is available. Please contact one of these organisations:
United Kingdom
- GamCare: Free, confidential support and counselling for problem gambling
www.gamcare.org.uk
Phone: 0808 8020 133 (free, 24 hours) - GamStop: The National Self-Exclusion Scheme for Great Britain
www.gamstop.co.uk
Self-exclude from all UK-licensed online gambling operators at once - National Problem Gambling Clinic: NHS-funded specialist treatment
Phone: 020 7054 2000
Other Countries
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telefonberatung: 0800 1 372 374 (free)
If You Need Help, Reach Out Today
Problem gambling is treatable, and support is available. Whether you're experiencing difficulties yourself or are concerned about someone else, please don't hesitate to contact one of the organisations listed above. They offer free, confidential, and non-judgmental support.
Your wellbeing matters. Help is just a phone call or click away.